2 minutes read
Two hours after every visit that was paid for or recorded as completed, your customer gets a review link by text message, with nothing for you to do. What they write shows on the "Reviews" page in your dashboard, and on your booking page if you leave the display on.
In the side menu tap "Reviews" under "Customers". At the top you see "Average", "Last 30 days" and "Five stars", and below them "Team ratings" with each person's stars and count.
Under each review tap "Reply", write your answer and tap "Post reply". The reply shows under the review on your booking page in your shop's name. "WhatsApp" and "Call" beside it open the customer's phone directly.
Tap "Low ratings" above the list to see the one- and two-star reviews, or "Unanswered" for what you have not answered yet. A low rating also reaches your inbox the minute it is written.
The "Show reviews on the booking page" switch shows the average beside your shop name, each person's stars under their name and the comments under the booking steps, or hides them all. Customers are asked either way.
The result
The customer rates the visit from their phone in under a minute, and the review shows in your dashboard and on your booking page with your reply under it.
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