3 minutes read
A reminder before the visit cuts no-shows. It reaches the customer by itself as a text message, or from your shop’s WhatsApp once that number is connected, and you can also send it yourself in one tap from your phone.
Open "Settings", then the "Schedule" tab. In the "Customer reminders" card turn on "Remind customers before their visit" and pick 3, 6, 12 or 24 hours under "Send it". "Saved" appears.
On the "Bookings" page tap the bell icon, "Reminders due". You see the bookings for "Today" and "Tomorrow" whose reminder time has come, and a line at the top says whether automatic reminders are on or you send them from your phone.
Tap "Remind on WhatsApp" next to the customer. WhatsApp opens on your phone with a ready message carrying your shop name, the day and the time; tap send.
Tap "Reminded" so the customer leaves the list, and move on to the next one.
The result
The "Reminders due" list empties, and the customer has a message with your shop name and their time.
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